Safety Protocols

1. Our Commitment to Safety

Eidolon is committed to the safety and well-being of every user. Our AI companions are designed to provide engaging, emotionally rich interactions — and we take the responsibility that comes with that seriously. These protocols outline how we work to keep your experience safe and positive.

2. AI Transparency

We believe in being upfront about how our technology works. In accordance with California SB 243:

• All companions on Eidolon are clearly identified as artificial intelligence. Users are interacting with AI, not human beings.
• This disclosure is provided during account registration, in our Terms of Service, and is reinforced throughout the user experience.
• Companion profiles clearly indicate their AI nature.

3. Crisis Resources and Response

We take the safety of our users seriously, especially when it comes to mental health crises, suicidal ideation, and self-harm. Our approach centers on providing immediate access to professional help and ensuring our companions never make things worse.

3.1 Crisis Resources

• Crisis resources — including the 988 Suicide & Crisis Lifeline and the Crisis Text Line — are prominently displayed in our Safety Protocols and accessible throughout the platform.
• We encourage any user experiencing distress to reach out to these qualified, professional services.

3.2 Companion Boundaries

• Companions are not designed to provide therapy, counseling, or clinical intervention. They are not a substitute for professional mental health support.
• Companions are designed to avoid encouraging, endorsing, or providing instructions related to self-harm or suicide.
• If a user shares that they are in distress, companions are designed to respond with empathy and to encourage the user to connect with a qualified professional or crisis service.

3.3 Ongoing Commitment

• We regularly review and update our safety protocols to improve how we support users in sensitive situations.
• We monitor safety-related feedback and incorporate learnings into our practices.
• Beginning July 1, 2027, we will submit annual reports to the California Office of Suicide Prevention as required by SB 243.

4. Content Safety and Moderation

• No content involving minors: Our systems are designed to refuse requests to generate sexual, violent, or exploitative content involving minors.
• No promotion of violence: Companions are designed to avoid encouraging, glorifying, or providing instructions for violence against any person or group.
• No illegal activity: Companions are designed to avoid providing guidance on illegal activities, including but not limited to drug manufacturing, weapons creation, or hacking.
• Image safety: AI-generated images are subject to content moderation by both our systems and the third-party image generation providers we use. Images depicting minors, extreme violence, or illegal content are prohibited.

5. Age Restriction Enforcement

Eidolon is an adults-only (18+) platform. We enforce this through:

• Age confirmation required during account registration.
• Support for Apple and Google store age validation is planned for future updates.
• Processing of age bracket signals from operating system providers as they become available under the California Digital Age Assurance Act (AB-1043).
• Immediate account termination and data deletion if a user is determined to be under 18.
• Reporting mechanisms for users to flag suspected minor accounts.

6. Supporting Healthy Connections

We want your experience with companions to be enriching and positive. Here's how we support that:

• Clear and consistent disclosure that companions are AI systems, not human beings.
• We are transparent about how companion interactions work — you can always find details in our Terms of Service and throughout the platform.
• We encourage users to nurture real-world relationships and to reach out to professional support when needed.
• Companions are designed to model healthy interaction patterns and to avoid manipulative or coercive behavior.

7. Data Safety

• Conversation data is encrypted in transit and stored securely.
• We do not sell user conversation data.
• Users can view, curate, and delete their companion memory data at any time.
• Full account and data deletion is available upon request, completed within 30 days.
• Support access: Our staff does not proactively access, read, or review your conversations. If you contact support and we need to investigate a specific issue, we will ask for your explicit permission before accessing any of your conversation history or content data.
• See our Privacy Policy for complete details.

8. Reporting and Contact

If you encounter any safety concerns while using Eidolon — including harmful content, suspected minor accounts, or any issue that puts a user at risk — please report it immediately:

We aim to acknowledge all safety reports within 24 hours and to take appropriate action as quickly as possible.

9. Protocol Review Schedule

These safety protocols are reviewed and updated on a regular basis:

• Quarterly: Review of safety protocols and content moderation practices.
• Bi-annually: Comprehensive audit of all safety protocols and compliance with evolving regulations.
• As needed: Immediate updates in response to identified safety incidents or new legal requirements.